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Damaris Tenza Casares

PROFESSIONAL PROFILE

 

A highly qualified and multi-lingual professional with significant experience of management, administration and customer service in Hungary, the UK, Italy and Spain. A motivational and inspirational leader capable of coaching and empowering individuals to fulfil their potential whilst ensuring they make a significant contribution to the team. Highly- driven and ambitious, she works well on her own initiative and consistently demonstrates the highest levels of motivation and organisation required to meet tight deadlines. Possessing outstanding practical skills in business management with the ability to communicate effectively at all levels. Proactive, confident and mature with a flexible approach and proven ability to adapt to change and embrace challenges.

 

EDUCATION AND QUALIFICATIONS

Marketing 360, ECornell University 2019

Postgraduate Diploma in Hotel Management, Les Roches International School of Hotel Management, Marbella, Spain (Graduated 2010) Master in Business Administration, European University of Madrid, Spain (2007 Graduates 20/07/07)

 

OTHER SIGNIFICANT COURSES

Leadership and People Management (2017) - Revenue Management (2017) – Social Media (2016) - E-Comerce (2013) – Business Conversion (2011) – Formador de Formadores (2010) , Holistic Psychology (2019)

 

FURTHER SKILLS

I.T. Proficiency: Microsoft Office, Factura Plus, Opera, PMS, SAP, Delphi, Wordpress, PrestaShop, Salesforce, Mailchimp

Languages: Spanish (native), English, Italian (very good command) Hungarian and French (basic communication skills)

 

CAREER SUMMARY

01/04/2017- Currently Founder & Director, Tenza Hotel Consulting

  • Hotel and Wellness Consultancy and Sales Representative Company (JSH, San Domenico Hotels, Italy).
  • Lecture Vatel Hotel and Tourism Business School (Huangshan and Kunming, China, Delhi, India and Málaga, Spain) Sales Promotion, Market Analysis, Market Trends and French Gastronom, Hotel Enviroment and
  • Lecture ITS Turismo Puglia (Brindisi, Taranto and Lecce, Italy) Wellness Managements, Evets & Banqueting

 

05/05/2015-31.03.2017 Sales Manager, Marbella Club Hotel, Golf Resort & Spa Marbella, Spain

  • Setting up, designing and putting in place the strategies, procedures and different Sales, PR & Marketing initiatives
  • Representing Marbella Club in different sales missions in order to promote, brief and train partners and Sales & PR
  • Participating in sales & press calls, FAM & PRESS trips and trade shows to acquire new business and/or close on
  • Responsible for leisure and wellness business segment in Russia, Kazakhstan, Azerbaijan, Ukraine, Byelorussia, Arab Emirates, Qatar, Kuwait, Saudi Arabia, Germany, UK, Italy, France, Belgium, Holland, Poland, Sweden, Finland, Norway, UUEE,
  • Creation and development of our wellness product, including operational
  • Creating Wellness Business Plan, including Sales Action
  • Coordinating the graphic content and image (photo-shoots, brand image, web, promotional materials, and blog content).
  • Responding to the Events enquiries and reacting to Sales leads in order to maximize revenue and utilization of meeting

 

01/07/2014-30/04/2015 Sales Manager Wellness Specialist, Villa Padierna Hotels & Resorts, Marbella, Spain

  • Assisting de Director of Sales and
  • Establishing, executing and meeting sales plans and goals.
  • Participating in the elaboration of the Business
  • Developing and maintaining account relationships, including negotiation and contracting with TTOO and
  • Responding to the Events enquiries and reacting to Sales leads in order to maximize revenue and utilization of meeting
  • Participating in sales calls, FAM trips, PRESS trips, sales calls and trade shows to acquire new
  • Participating actively in the creation of Wellness programs and Marketing

 

01/08/2013-17/06/2014 Sales Executive, SHA Wellness Clinic, Alicante, Spain

  • Participating in sales calls, FAM trips and trade shows to acquire new business and/or close on
  • Responsible for wellness business segment in Russia, Kazakhstan, Azerbaijan, Ukraine, Byelorussia, , Germany, UK, France, Belgium, Holland, Poland, Sweden, Finland,
  • Executing and supporting the operational aspects of business bookings (generating proposals, writing contracts, customer correspondence).
  • Analysing the overall market - competitors' strengths and weaknesses, economic trends, supply and
  • Supporting the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer
  • Developing relationships within community to strengthen and expand customer base for sales

 

01/02/2012-15/07/2013 Director of Sales & Marketing, Nobu Budapest

  • Setting sales targets for individuals and for team as a whole, according to company guidelines
  • Recruiting and training sales
  • Monitoring the team’s performance and motivating them to reach the
  • Compiling, analysing sales figures and market trends.
  • Elaborating Business Plan, including Planning and implementing Marketing and PR
  • Dealing with international companies, embassies, major accounts and VIP’s.
  • Analysing customer feedback and market
  • Communicating internally ongoing promotions to the other

 

01/12/2010-30/01/2012 Events Executive Sales, Starwood Central London (W Leicester Square, Aloft London Excel, Le Meridien Piccadilly, Sheraton Park Tower & The Park Lane Hotel)

  • Assisting in handling and managing group’s accommodation maintaining selling strategy for Groups
  • Participating actively in specific projects (W Leicester Square Championship).
  • Responding quickly and efficiently to all in-coming enquiries, preparing proposal, brochures as required, following up all enquiries, facilitating show rounds with potential clients to show our
  • Researching market trends and generating new ideas that help to maintain a competitive edge over

 

01/02/1997-30/09/2009 Sales & Marketing Manager, Novelforis, Alicante, Spain

  • Coordinating quality control / good business activities contributing to the strategic direction of the company by participating as a member of the management team and identifying areas for increasing operational efficiencies, providing recommendations and implementing practical
  • Liaising, engaging and negotiating with external organizations, suppliers and
  • Monitoring market and
  • Developing the annual Business
Damaris Tenza Casares
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