Course objectives:

- Understand cultural ideas and their consequences on management situations
- Implement the cultural tools and determinants in order to address difference and international team management
- Learn to reach beyond stereotypes

Skills to be acquired:

- Master theories involving behaviours and values
- Be able to identify the main points of reference of some prominent national cultures
- Be able to analyse intercultural situations

Summary:

-This course highlights interculturality, which permeates future hoteliers’ work relationships and management situations. Students should think about expatriation situations, reaching beyond stereotypes, and considering the invisible codes of managing other people’s culture. Priority is given to role-playing and concrete presentations. Students must take on board the fact that all cultures are meaningful and can be understood, but that engaging with others requires more than simply drawing up a list of “do’s and don’ts”.